To see this working, head to your live site.

Not getting the "go" prompt when the "set" button is pressed

Tested a whole football team this morning. Numerous issues with the system working just fine...then all of a sudden there would be no "go" prompt after the athlete was selected and the "set" button was pressed. The system would do nothing. We tried a number of things to get the system working again (resync lasers, exit out of the app, etc) and eventually they did work but I cannot tell you exactly what we did to facilitate it. The lasers were shooting toward the sun as directed. All lasers were hitting the reflectors. All users with tablets were well within recommended ranges. We had four tablets, running four different tests, and all systems had this issue. This is not at all reassuring when considering spending more $$ on blue lasers.

6 comments

6 Comments

riceca

Aug 23, 2022

I am using a samsung tablet. After messing around with it for a while I determined that the "reset" button causes all the issues. If I need to reset an athlete the system never really resets. Choosing the same athletes, or a new one, does not result in the "go" prompt as the system still thinks it is in the middle of the previous test. This happened on all 5 tablets whenever the reset button was used. We had to have the athletes jog through and finish any test where a reset was necessary so the system would "finish" that test and allow subsequent tests.

dashrteam

Aug 23, 2022

Replying to

This is a Samsung tablet and how it is supposed to work. Can you reproduce what you are seeing on a table and post it here or email to us?

dashrteam

Aug 24, 2022

Replying to

Riceca, my apologies - I was testing this with our Blue lasers. I do see this bug with the 2.0 lasers, we are making it a priority to get this fixed ASAP. Thank you for bringing it to our attention.

In the meantime, you can turn QuickRun on if you would like. With QR on there are not set/reset buttons. When the athlete gets in the start gate the system resets, after 3 sec you get the Go message. If the drill is not completed, simply enter the start gate again to reset it. Just make sure no one gets in the start gate while the athlete is still running, or it will reset before they finish.

dashrteam

May 09, 2022

Sorry you experienced this issue today. If you could give us a call to discuss more details, we likely have a tip/fix for you based on what we hear. If this happens again, feel free to call us while on the field and we can help. 844-443-2747

riceca

Aug 08, 2022

Replying to

I briefly spoke with tech support this morning. They suggested deleting the app, power cycling the device, then reinstalling the app. This did not help. The issue is the "reset" button does not reset my lasers if a test if started but then not finished. For example....

Select athlete
Athlete's hand breaks the start laser
I press "Set"
The athlete begins the test
I need to press "reset" because the athlete trips, etc
I am unable to immediately bring in another athlete from the roster because the system still "thinks" the previous test is till underway.
At some point the system will prompt me with a result from the test that was aborted.

I get this error on 4 different sets of lasers used across 4 tablets so it is not native to just one set of lasers or one device

dashrteam

Aug 22, 2022

Replying to

Hey Riceca, we are not able to reproduce this on any of our Android or iOS devices. What device are you using?

Select the Dash drill, connect at least 2 lasers.
Check-in an athlete
With QuickRun off, athlete has their hand in the starting beam.
Press the set button and you get the "Go" message.
Athlete leaves the laser and the 0.00 turns blue.
For whatever reason they do not complete the drill, press the reset button - the 0.00 turns white.
Restart the drill (back to step 3) with the same athlete, or check-in a new athlete and restart the drill.

Are these the steps you are taking? Doing it this way is working for us.