Tested a whole football team this morning. Numerous issues with the system working just fine...then all of a sudden there would be no "go" prompt after the athlete was selected and the "set" button was pressed. The system would do nothing. We tried a number of things to get the system working again (resync lasers, exit out of the app, etc) and eventually they did work but I cannot tell you exactly what we did to facilitate it. The lasers were shooting toward the sun as directed. All lasers were hitting the reflectors. All users with tablets were well within recommended ranges. We had four tablets, running four different tests, and all systems had this issue. This is not at all reassuring when considering spending more $$ on blue lasers.
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Not getting the "go" prompt when the "set" button is pressed
Not getting the "go" prompt when the "set" button is pressed
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I am using a samsung tablet. After messing around with it for a while I determined that the "reset" button causes all the issues. If I need to reset an athlete the system never really resets. Choosing the same athletes, or a new one, does not result in the "go" prompt as the system still thinks it is in the middle of the previous test. This happened on all 5 tablets whenever the reset button was used. We had to have the athletes jog through and finish any test where a reset was necessary so the system would "finish" that test and allow subsequent tests.
Sorry you experienced this issue today. If you could give us a call to discuss more details, we likely have a tip/fix for you based on what we hear. If this happens again, feel free to call us while on the field and we can help. 844-443-2747