Common Questions and Support for Dashr Users

How do I check-in an athlete for a drill?

Athletes can quickly be checked in by pressing the 3-line menu button at the top right of the drill. Pressing it will slide o…

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• Timing Systems

Has a validation study been performed on the accuracy of Dashr lasers?

Yes. A validation study was performed in 2016 and presented at the University of Nebraska-Omaha Biomechanics Symposium. Th…

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• Timing Systems
• | Tips & Tricks

How do I open the battery compartment on the laser?

Sometimes the new ones are pretty tight. Leverage the edge of the groove and squeeze it in towards the middle of the laser. P…

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• Timing Systems

Why are the laser times 0.2-0.3 slower than my hand times?

We get this question a lot. Electronic timing exists to improve accuracy and consistency when compared to hand timing. Resear…

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• Drills
• | Mobile App

How is speed calculated on the app?

Both the Dash and Flying drills allow you to enter in a distance when connecting your lasers. When you include a distance, sp…

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• Timing Systems
• | Troubleshooting

Getting Error: “Check Stop Laser Alignment”

The Dashr system constantly checks to make sure every gate is aligned and will throw this message if a laser is not properly …

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• Timing Systems
• | Troubleshooting

Troubleshooting: Stop gate isn’t giving a result

The Dashr 2.0 timing system is validated at heavily tested up to 60 yards. Any distance further than that will likely have wi…

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• Timing Systems
• | Tips & Tricks

Suggestions for using lasers in the sun?

Be sure you are hitting the shaded side of the athlete (laser facing the sun), and that the laser and reflector are no more t…

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• Mobile App

Does Dashr require a constant wi-fi / network connection to work with rostered athletes?

No. Make sure you log into the app while on network/WIFI so that your phone/tablet can download the updated roster before goi…

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• Mobile App
• | Timing Systems
• | Tips & Tricks

Tips for connecting to bluetooth?

To connect to Bluetooth, please follow these steps first: Ensure lasers are turned on one at a time and registered. If mo…

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• Mobile App

How do roster spots work?

Roster Spots allow you to add athletes to your account and check them in before the test. Then the result is automatically sa…

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• Mobile App

How do I add athletes to my roster?

You can add athletes through the online Dashboard, through the Dashr app, or by using the Dashr Player Profile app. Using…

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• Timing Systems

Do the Dashr motion gates work if I use them when it is dark outside?

Absolutely!…

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• Mobile App

Am I able to delete athletes once assigned to a roster spot?

Yes, you can delete an athlete once assigned to a Roster Spot - but you will be unable to use that Roster Spot for another at…

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• Timing Systems

Does the timing system have an issue with light colors?

As long as you have the lasers oriented towards the sun so that you hit the shaded side of the athlete this should not be an …

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• Drills
• | Timing Systems

Can I run multiple athletes at the same time?

You cannot run multiple athletes through a single drill (example - 40 yard dash) at the same time. BUT you can set up multipl…

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• Drills
• | Timing Systems

Is there a way to time the Flys to hundredths of seconds, instead of tenths?

For any timed event, the Dashr system presents result to the hundredths place (0.01 sec). The current system does not present…

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• Drills
• | Timing Systems

Can I use Dashr 2.0 to time a 100 m or 200 m sprint?

The Dashr 2.0 timing system has a maximum range of 60 yards/meters so a single system could not record a 100 m or 200 m linea…

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• Timing Systems

Are Dashr lasers class 3R or 3B?

Dashr 2.0 and Blue lasers are class 3R. Dashr 2.0 and Blue use a visible light laser to make it easier to set-up the syste…

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• Mobile App

How do I add athletes to the roster on the app?

Best way to do it is through the Dashboard, you can access that on a desktop, tablet, or phone. Through the app you just go t…

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• Timing Systems
• | Troubleshooting

Troubleshooting: Laser light not bright enough

I was having my class run flying 10's indoors when one of the lasers went dim out of no where. I assumed the batteries were d…

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• Timing Systems
• | Troubleshooting

Troubleshooting: Lasers connect but don’t “trip”

Question: I have the V2 lasers. When I use my Ipad they seem to connect fine but nothing happens when you go through the gate…

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• Mobile App

Can I use different phones connected at different times?

Say I time with my phone one day and the next day another person times with their phone. Would this cause any issue with the …

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Is there way to title different events so the times are organized accordingly on the website?

Question: For example, I do 2 different "flying" sprints. One is a 5-15 acceleration (with lasers on the 5 and 15 yard line) …

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